Help Center

It's so easy! As you browse the website for products, click 'Add to cart'. When you are ready, select the 'Your Shopping Cart' and 'Checkout' button located on the top of every page and follow the instructions to complete your order.

The next steps will be:

1. Review items in your cart: you can make changes to your selected products here. If you are happy with your items, click 'Checkout'

2. Select your checkout option: If you're in a hurry and do not want to become a member, complete your purchase as a Guest customer. We suggest you register or select sign in as this will allow you to track your order with ease.

3. Enter your Billing Address, Shipping Method and Payment Method

4. Review your order: Your order summary plus the total order cost will be displayed. At this stage you can also enter a Promo Code if you have one to redeem and it will update your order accordingly. Once you click on 'Place order' a confirmation email will be sent to the email address you supplied during checkout.

You can track your order status by logging in online, and clicking on your relevant order number. The status will allow you to see the status of your order.

If you are unable to log into your account because you checked out as a 'Guest' email admin@bettervaluepharmacy.com.au and request the tracking number of your order. Please ensure to quote your order number in the email.

After you have submitted your order, you can't change it. Please call us as soon as possible if you would like the order to be cancelled.

To cancel an order, it is best to email or phone us as soon as possible. We aim to dispatch orders on the same day or next day and once an order has been dispatched, it cannot be cancelled. You may return the order to us at your expense, if you wish, and obtain a refund, providing the product is unopened, unused and in good condition. Pharmacy Medicines, Pharmacist Only Medicines and Prescription Medicines are unable to be returned for refund.

There are a number of payment options at our checkout.  Please view these options below:

Credit or Debit Card
Simply enter your card details directly into the checkout.  Better Value Pharmacy will be visible on your bank statement once the transaction has cleared.

Paypal
Simply select PayPal either from the Shopping Bag for Express Checkout, or from the Billing Section of the checkout.  This will redirect you to the PayPal website to log-in, before directing you back to Better Value Pharmacy to complete your order.  You should receive a payment notification from PayPal, along with an order confirmation from Better Value Pharmacy (if it's not in your Inbox, please check your Junk/Spam mail).

If your order is complete, and in the event you need to make a manual payment post-purchase, log in to the Paypal website and use the Send Money tab to send your payment to admin@bettervaluepharmacy.com.au, with your order number as the reference. Please send a separate email to the above email address to notify us of this payment, so that we can manually update your order for processing.

EFT
Payment can be deposited into our account with your order number as the reference:

Account name: Better Value Pharmacy

BSB: 013481

Account Number: 277228614

SWIFT Code/BIC: ANZBAU3M

Note: All payments are subject to 3-banking days clearing before goods are delivered. Full payment should be made prior to the delivery of good.

Please note: orders that remain unpaid 48 Hours after being placed are cancelled.

If you require assistance in placing an online order, please contact us on 03 9547 2911 and our customer service team will be happy to help.

Please Prefer to our Prvacy Policy HERE

Please refer to our SHhpping Information HERE

Please refer to our Terms & Conditions HERE

Please refer to our Return Policy HERE

Can I get my medicines home deliveried?

Medicine delivery requires Better Value Pharmacy to have a copy of your prescription. The easiest way is to leave your prescriptions on file at the Pharmacy. Alternatively, your doctor can email or fax an image of your prescription to the Pharmacy or the Pharmacist may be able to give you some regular medications without needing a script from your doctor. Contact your local Better Value Pharmacy for more details.

How can I leave my prescription with the Pharmacy?

The easiest way to have a prescription filled is to leave your prescriptions with Better Value Pharmacy is when you are in the pharmacy. Then, when you are running low on medications simply telephone the pharmacy. We can then organise payment and delivery over the telephone.

If your prescriptions are not on file at Better Value Pharmacy , your doctor can email or fax a copy of your prescription to the pharmacy for supply and delivery to you. Any repeat prescriptions will be left at the pharmacy.

How do I get my prescription to the Pharmacy if I am staying home?

Your Doctor can send through an image of your prescription to Better Value Pharmacy via email or fax. Under the temporary COVID-19 Government regulation, the pharmacist can dispense your medication from this image.

Regulations in place mean we can only accept an image of the prescription when it is sent from the prescriber (doctor) directly to the pharmacy, and not from the customer.

You will then need to telephone the pharmacy to request the prescription be filled, provide payment details with a valid credit card, and organise pick up or delivery.

Who qualifies for free home medicine delivery ?*

To reduce potential exposure to COVID-19, vulnerable people and people in self isolation will be able to order their PBS and RPBS prescriptions and have their medicines home delivered for free.

The Australian Government criteria for vulnerable people or people in self-isolation are:

• People isolating at home on the advice of a medical practitioner, in accordance with home isolation guidelines issued by the Australian Health Protection Principle Committee for confirmed COVID-19 cases, OR
• People who meet the current national triage protocol for suspected COVID-19 infection after consultation with either the national COVID-19 hotline, state COVID-19 hotlines, a registered nursing practitioner or COVID-19 trained health clinic triage staff, OR
• People who are aged over 70 years, OR
• People who are an Aboriginal and Torres Strait Islander person aged over 50 years, OR
• People who have a chronic health condition or are immunocompromised; Or
• People who are a parent of a new baby or are pregnant.

To be eligible for free home delivery once per month eligible customers will need to

• Hold a valid Medicare or Department of Veterans’ Affairs (DVA) Card AND
• Order at least one PBS or RPBS medicine requiring a prescription, AND
• Have not received a Government funded delivery in the same calendar month from any pharmacy.

More details can be found at https://www.health.gov.au/sites/default/files/documents/2020/03/covid-19-national-health-plan-primary-care-home-medicines-services-to-support-the-response-to-covid-19.pdf

If you do not qualify for a Government funded delivery, please contact your Better Value Pharmacy for other delivery options

Alternatively, Better Value Pharmacy has FREE delivery for all orders over $99 or any on-line order containing one PBS/RPBS item.

Can you deliver any products that require refrigeration?

Please check with us to make sure we can deliver your refrigerated medication.

What other products are available to get delivered to my home?

Please contact us as we may accept non-prescription items to be delivered to your nominated address.

What if I have any questions regarding my medication?

Our Pharmacist is always available to discuss your medication. Please give our friendly Pharmacist a call to discuss any questions or concerns you have regarding your medication.

Please refer to our *Terms & Conditions.

Click & Collect Delivery

Better Value Pharmacy offer delivery to LOCAL area with in 5km only to your door. Please contact us for more details. 

What To Do

If you live within 5kms of Better Value Pharmacy.

Step 1. Place a Click and Collect order.

Step 2. Call us inform Click & Collect order.

Step 3. Provide your order number.

Step 4. Pay delivery fee over the phone.

Due to current high demands for this service, phone delays may occur.

Our staff appreciate your patience and look forward to assisting you.

Delivery Times & Fees

Delivery requests made before 12pm will be delivered by 6pm on the same day. Other delivery services are available for delivery requests made after 12pm.

An average delivery fee of $10 applies. Delivery fees may vary depending on the time.

Call us for more information about delivery times and fees.

Zero Contact Delivery

What to expect when your delivery driver arrives with your order.

The health and safety of our customers and drivers is our priority, which is why we have a ‘zero contact’ delivery process.

• The driver will place your order on a safe surface in front of your door.
• The driver will then ring your doorbell.
• The driver will then move back to a safe distance (1.5m ‐ 2m away) and confirm your full name.

FAQs

What Click & Collect Delivery?

Home Delivery allows you to place an order over the phone with your order will be delivered to your nominated address, within a timeframe that suits you!

How much does delivery cost?

Prices may vary depending on several factors:

1. The distance between your house and Better Value Pharmacy store.
2. The delivery time and day you select.

Please speak to one of our friendly store members Click & Collect store for further information.

How do I order a repeat script to be collected?

There are a number of ways to get your prescriptions delivered. The easiest way is call directly to us – you can order scripts you’ve left on file at the pharmacy or fax new scripts. Alternatively, you can contact us to organise delivery of your medication.

Can you deliver any products that require refrigeration?

Please check with us to make sure we can deliver your refrigerated medication.

How will my products be delivered?

Products will be delivered in-person to the address your specify when you order.

Can I order pick up in-store instead of Home Delivery?

You’re welcome to order your products via phone, email, fax and then visit our local Pharmacy for free pick-up.

Is Home Delivery available during COVID-19?

Home Delivery is still available. You may order your products and we will deliver to your door, or you may also arrange to pick-up in-store with minimal contact.

What other products are available to get delivered to my home?

Please contact us as we may accept non-prescription items to be delivered to your nominated address.

What if I have any questions regarding my medication?

Our Pharmacist is always available to discuss your medication. Please give our friendly Pharmacist a call to discuss any questions or concerns you have regarding your medication.

Our first independent pharmacy was established in 1998 with the core values are to bringing great brands, more varieties, better prices and services to our valued customers.
 
Our team is committed to create better shopping environment for luxury cosmetics, well-known and trusted Australian vitamins, baby formulas and healthcare products all in one store.
 
All products supplied by Better Value Pharmacies are certified to be genuine products sourced from manufacturers or their authorised resellers in Australia.
 
With many years of experience in sourcing better deals on branded products in large volumes of trade, our team of multilingual staff is committed to provide greater savings to all our valued customers. 

We operate under the same Australian Laws and Standards that all other Australian Retail Pharmacies practice, and are a Quality Care accredited retail pharmacy.

QCPP Accreditation

Better Value Pharmacy is an accredited pharmacy for the Pharmacy Guild of Australia’s Quality Care Pharmacy Program (QCPP).

QCPP is a quality assurance program for community pharmacies that ensures that pharmacies are able to provide:

1. A higher level of professional and customer service;

 2. Assurance that the pharmacy conforms to industry and professional standard;

 3. Confidence that the pharmacy has mechanisms in place to identify and eradicate any customer issues or problems;

 4. Confidence that pharmacy staff are trained to refer the best level of assistance, and that they will not provide advice in areas outside their area of responsibility; and

 5. The pharmacy team is dedicated to meeting customers’ health care needs and providing excellent customer care.

To ensure that pharmacies meet the Australian Standard they must undergo an external audit every two years. These audits are conducted by QCPP Endorsed Assessors and are designed to protect the integrity of the program. The assessors are trained professionals with experience in performing on-site audits over a broad range of management systems including health and safety, quality, environment, financial, human resources, energy and water management systems.
  

NDSS Access Point

Better Value Pharmacy is an accredited pharmacy for the supply of the National Diabetes Services Scheme (NDSS).

The NDSS has an established network of state and territory NDSS Agents to assist in the delivery of the NDSS. NDSS Access Points assist in delivering NDSS products and are located in all states and territories. Access points are mainly located in community pharmacies. 

Your latest products look different – have you changed them?

Blackmores is evolving its current label design, starting with the Cold & Flu range. Over the next two years, Blackmores will transition all of its existing range to feature these new labels.
During this time, you may see the same products with the old and new labels on the shelf.