** Free Shipping for Order over $99* within Australia Metro Area.

 

*Exclude on Formula range for state other than VICTORIA and regional area

 

 PLEASE NOTE THAT DUE TO COVID-19, YOU MAY EXPERIENCE SOME DELAYS WITH YOUR ORDER. 

Dispatch times: Within 3 business days. 

Delivery times:  Due to COVID-19 and high volume of sales, there may be some delays in delivery.

 

How long will my order take to arrive? 

Shipping Method 

Cost 

Total Delivery Time 

 Express eParcel
(National)

 

Minimum Order $30

 

1- 3 business days.
The Australia Post Express Next Day Network can be found by clicking here.
Tracking number will be provided.
Parcel is Subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.

Standard - National Shipment

 

No Minimum Order

 

5 - 7 working days, up to 10 working days to Western Australia.
Parcel is subject to safe drop unless requested otherwise via Sendle or in the delivery comments.
Tracking number will be provided.

Standard - International Shipment

 

Minimum Order $50

 

Zone 1 - New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 - Rest of the world | 10-15 working days  

Please note that if your order contains dangerous good (e.g. hairspray, nail polish, fragrance) your order may subject to customs charges and restrictions of destination country.

 

What if my order hasn't arrived in the estimated time?

We know you’re probably used to our super-fast dispatch times, as well as our guarantee to have any orders placed before 2pm dispatched on the same day. However, due to the ongoing COVID-19 crisis, we have had to slightly modify our processes in order to ensure the absolute health and safety of our team members as well as our wonderful customers.

 

This will mean our dispatch times will be slightly delayed and we can no longer guarantee same day dispatch for orders placed before 2pm. Rest assured, we are doing our best to send out orders as fast as we can! Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.

 

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

 

Who will deliver my parcel?

Your parcel will be sent via Australia Post (Express), Sendle and Fastway.

 

How to track your parcel with Australia Post:

1. You'll find your tracking number under "Tracking Number" in your shipment confirmation email.

2. Enter this tracking number at  http://auspost.com.au/track/track.html

 

For parcel enquiries you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please email us at admin@bettervaluepharmacy.com.au.

 

How to track your parcel with Sendle:

1. You'll find your tracking number under "Tracking Number" in your shipment confirmation email.

2. Enter this tracking number at https://try.sendle.com/en-au/tracking

For parcel enquiries you can contact Sendle by clicking here. 

 

If you have been through these processes and still cannot locate your parcel, please email us at admin@bettervaluepharmacy.com.au.

 

How to track your parcel with Fastway/Aramex:

1. You'll find your tracking number under "Tracking Number" in your shipment confirmation email.

2. Enter this tracking number at 

https://www.aramex.com.au/tools/track/

For parcel enquiries you can contact Fastway Couriers by clicking here. 

 

If you have been through these processes and still cannot locate your parcel, please email us at admin@bettervaluepharmacy.com.au.

 

Ways to ensure you don't miss your delivery:

Our deliveries with our third-party courier partners are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your customer account, so we can contact you if necessary.

 

What happens if an item I ordered was out of stock?

If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected on your confirmation email, as your dispatch date will be delayed.

If you would like an update on when a product will come back into stock, please email us at admin@bettervaluepharmacy.com.au.

Thanks for understanding.

 

Returns:

If you'd like to return an item to us, please view our return information page here.

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